QTRS Pty Ltd Mission Statement & core values

QTRS MISSION STATEMENT

At QTRS our mission is simply to supply the best products available along with remaining the VERY best service and repair provider for the refrigerated transport industry.

We endeavour to achieve this by hiring, retaining and training the most technically advanced & customer-oriented technicians available in our industry, we assure every customer regardless of size, that we will take control of their problems and use every resource possible to protect their assets, freight and reputation.

QTRS will do this by making decisions and treating the customers equipment as if it was our own to ensure that cost and value are the key elements in our decisions by advising our customers of the situation and best cost-effective options available and providing the quickest possible turnaround time.

We will learn our customers business by investing our interests in their organisation and value what is of the utmost importance to each and every customer, we will help our customers achieve their goals at the lowest possible cost and remove their worry while maintaining a profit for our company allowing us to grow & invest in our facilities, our employees and service so we can keep supporting our industry for many more generations.

To expand our reputation though out the industry as being undeniably the best product supplier and the best service/repair company today and well into the future, we will not settle for any compromise but to achieve these goals. QTRS will continue our endeavour to help our customer in every way possible by being the industry’s leader in problem solving whilst being cost effective and maintaining the responsiveness that is required. We will generate and preserve a culture within our organisation that demands integrity, team work and pride, while maintaining relationships, trust and respect from our customers.

QTRS CORE VALUES

  • Deliver on "WOW" through our Service & our Products.
  • Deliver on Change by Driving & Embracing. it
  • Deliver on a Positive Team Spirit.
  • Deliver on Creative, Adventurous & Opened minded Solutions to Customers Problems.
  • Deliver on Knowledge & Wealth through Embracing Training & forever Learning.
  • Deliver on Passion & Determination in Everything we do.
  • Deliver on Building Open & Honest Relationships by way of Communication.
  • Deliver on a Better World by Way of Respect & Nurturing what has been given to us.
  • Deliver on Promises to Ourselves, to our Customers & to Our Environment.